Manager of Customer Retention and e-Services-01769
Description
A seasoned B2B marketing leader who will enable Hess Energy business strategy through key strategic actions resulting from business insights gained from customer profitability and a single view of the customer. This individual will be responsible streamlining and automating the customer profitability model to be used as a key and core business management tool by the Field Sales Leadership/Management team. Moreover this individual will be the key business lead to understand a single view of the customer through data gained from EM's CRM tool, SFDC. S/he will be actively engaged in the implementation of the CRM vision, which includes integration to core transactional systems, reporting packages for the field, data analytics that can help guide larger growth strategies as well as key marketing initiatives. This individual will also be responsible for leading and managing our customer online channel (hessenergy.com) to both create a compelling strategy designed to increase relevance and value for our customers, and well as improve profitability for out bottom line. The web presents a unique opportunity to deliver key Information and Insights as well as reducing costs to serve, both helping us increase profitability for our HVCs and LVCs. Lastly, this individual will be responsible for customer retention, both from an understanding of core drivers, and development and implementation of key initiatives for Must Keep customers, as well as the overall portfolio.
Qualifications
* Knowledge of and a passion for strategic marketing discipline in order to drive top and bottom line results
* Strong results orientation
* Ability to create winning strategies that drive innovation, focus on the customer, and top/bottom line results
* Strong strategic thought leadership; hypotheses-based decision-making supported by fact-based knowledge
* Intuitive reasoning skills
* Ability to drive conceptual thinking into tactical action plans
* Understanding, and exceeding customer needs; strong focus on the customer and client
* Outstanding skills in effective leveraging business relationships; strong influence management skills; ability to manage extended team members
* Strong project/ program management
* Strong people management
* Ability to navigate decisions across a matrix organization
* B2B experience and success working with all levels in a sales organization, including senior sales management
* Proven success in driving measurable customer loyalty
* Strong communication (oral, written) skills
* Ability to attract, develop and retain strong talent
* Demonstrates high level of personal excellence
* Experience with CRM solutions a plus
* MBA in Marketing a plus
Job
Marketing
Primary Location
Americas-United States-NJ-Woodbridge NJ (Corp)
Schedule
Full-time


